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Customer Satisfaction Survey

We Want Your Opinion

Please use this online form, or print out our survey and hand to a driver, fax it to xxx, or mail it to:

Customer Satisfaction/WOTA
205 W. Livingston Road
Highland, MI 48357

Customer Satisfaction Survey

Δ

Company
This field is for validation purposes and should be left unchanged.
Dispatch
1. Please rate your experience with Dispatch staff.
The staff was helpful
- Excellent
- Good
- Poor
Comments
My call was answered promptly.
- Excellent
- Good
- Poor
Comments
Available services were explained clearly to me.
- Excellent
- Good
- Poor
Comments
I was treated with respect.
- Excellent
- Good
- Poor
Comments
Every effort was made to accommodate my transportation need.
- Excellent
- Good
- Poor
Comments
The staff seemed knowledgeable.
- Excellent
- Good
- Poor
Comments
Drivers
2. . Please rate your experience with NOTA drivers.
My driver was helpful and provided assistance if necessary.
- Excellent
- Good
- Poor
Comments
My driver was on time for my pick-up.
- Excellent
- Good
- Poor
Comments
My driver was courteous.
- Excellent
- Good
- Poor
Comments
My driver drove safely and observed all traffic rules.
- Excellent
- Good
- Poor
Comments
My driver made sure that all seat belts were fastened.
- Excellent
- Good
- Poor
Comments
I was notified promptly of any changes in pick-up time.
- Excellent
- Good
- Poor
Comments
3. I waited longer than 15 minutes to be picked up past my pick up time
- Yes
- No
Equipment
4. Please evaluate the vehicles.
The equipment was working and met my needs.
- Excellent
- Good
- Poor
Comments
The vehicle was comfortable.
- Excellent
- Good
- Poor
Comments
There were sufficient vehicles available to meet my needs.
- Excellent
- Good
- Poor
Comments
The vehicle was accessible and met my needs.
- Excellent
- Good
- Poor
Comments
The vehicle was clean.
- Excellent
- Good
- Poor
Comments
Overall
5. How many times have you used WOTA’s services?
- more than 50 times
- 25 – 50 times
- 10 – 24 times
- 2 – 9 times
- never before – first time
6a. I was able to go where I needed to go.
- Yes
- No
6b. If not, where did you want to go?
7a. I was able to go the time that I wanted.
- Yes
- No
7b. If not, state time and day of week we couldn’t accommodate:.
8. Based on your experiences with NOTA, how likely is it that you would recommend this service to someone else?
- Definitely
- Probably
- Maybe
- Probably Not
- Definitely Not
9. If you needed transportation services in the future, would you contact us again?
- Definitely
- Probably
- Maybe
- Probably Not
- Definitely Not
10. Based on your experience(s) with us, how would you rate us overall?
- Excellent
- Above Average
- Average
- Below Average
- Poor
11. How did you learn about our services?
12. How many years have you used WOTA?
Thank you for helping us to improve our services to better meet the needs of our customers. If you have comments or suggestions, please use the space provided next to the specific sections. We really appreciate your input.
Name (Optional)
Email address (optional) if you want a copy of this survey sent to you.

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Hours of Operation

Dispatch Hours

Monday - Friday 8:00 a.m. to 3:45 p.m.
Saturday Closed
Sunday Closed

Driving Hours

Monday - Friday 6:00 a.m. to 9:00 p.m.
Saturday 8:00 a.m. to 4:00 p.m.
Sunday 7:30 a.m. to 3:30 p.m.

WOTA Rider Policies

- pdf
  
  ADA Complaint and Reasonable Modification Policy Updated
- pdf
  
  Oxygen and Respirator Policy ADA
- pdf
  
  Title VI Policy ADA
- pdf
  
  Rider Guidelines ADA
- pdf
  
  Service Animal Policy 2025

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